EMS-GRIVORY is the world's leading supplier of polyamide specialties:

Customer Service Representative

Position located in Sumter, South Carolina.

EMS-CHEMIE is looking for a highly motivated individual who can work with minimum supervision and able to manage multiple projects. The Customer Service Representative requires excellent multi-tasking skills and an individual who works with a sense of urgency.  A strong manufacturing background in required. 

Job Responsibilities:
(This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed.)

  • Process customer orders and requests responding promptly and appropriately.
  • Send order confirmations to customers.
  • Notify Purchasing of any orders received for non-stock traded products.
  • Work closely with customers, sales, production scheduling and shipping to manage customer orders through the system for timely and accurate delivery, prioritizing changing customer needs.
  • Provide timely and accurate information relative to product and order status.
  • Develop and maintain customer profiles.
  • Review open orders and schedules to ensure customer requirements are fulfilled.
  • Issue Return Authorizations/Credits and follow thru with shipping and accounting for closure.
  • Arrange for expedite shipments as required.
  • Maintain expedite freight log
  • Must be detailed in preparing required documents for shipments and order entry with a high degree of accuracy.
  • Keep customers informed of any schedule changes; work with production scheduling to ensure on time delivery
  • Approve invoices on a daily basis prior to accounting posting.

Education and/or Experience:

  • Minimum five (5) years of experience in a manufacturing environment Customer Service role is required.
  • Must be detailed in preparing required documents for shipments and order entry with accuracy.
  • Must have experience with business operating systems using MRP concepts. 
  • Must be proficient in Windows 7, Excel ,Word and Lotus Notes.
  • Must be detailed oriented with strong organizational, time management and customer service skills.
  • Must have a positive and team oriented attitude.
  • Excellent written and oral communication skills a must.
  • Must be capable of managing multiple tasks at the same time efficiently.
  • Must be capable of working under stress and provide alternatives for customer issues.
  • Must be available for extended hours if needed based on business conditions and workload.

Competitive benefits and compensation package.

Please send your resume by mail or e-mail to:

Human Resources
EMS-CHEMIE (North America) Inc.
P. O. Box 1717
Sumter, SC 29151-1717

Fax 803/481-1843




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